FAQs
Top Asked Questions
When should I place an order?
During peak seasons, the total delivery time for your bespoke suit order is a minimum of 3-4 weeks. In addition to shipping time, we recommend adding an extra week to allow for trying on the suit and making any necessary alterations. Therefore, we advise you to place your order at least 4 weeks in advance to ensure you receive it in ample time.
During peak seasons, the total delivery time for your bespoke suit order is a minimum of 3-4 weeks. In addition to shipping time, we recommend adding an extra week to allow for trying on the suit and making any necessary alterations. Therefore, we advise you to place your order at least 4 weeks in advance to ensure you receive it in ample time.
Total Delivery Time = Processing Time + Shipping Time
How to track my orders?
Tracking information for your order will be sent to you via email once your bespoke suit has shipped or production is complete. If you do not receive an email with shipping details, please contact our service team and provide your order ID number. We are happy to help!
Tracking information for your order will be sent to you via email once your bespoke suit has shipped or production is complete. If you do not receive an email with shipping details, please contact our service team and provide your order ID number. We are happy to help!
Do you offer home try-on service?
As all our bespoke suits are made-to-order, we do not keep pre-made suits in stock. Hence, we do not offer a home try-on service.
As all our bespoke suits are made-to-order, we do not keep pre-made suits in stock. Hence, we do not offer a home try-on service.
Do you offer rush order service?
Yes, if you need to receive your bespoke suit earlier than the normal delivery time, we offer expedited shipping—this takes approximately 3-7 business days for U.S. deliveries. (Note: 3-7 business days refers only to shipping time, not including processing time.) Standard shipping takes around 10-15 business days.
Yes, if you need to receive your bespoke suit earlier than the normal delivery time, we offer expedited shipping—this takes approximately 3-7 business days for U.S. deliveries. (Note: 3-7 business days refers only to shipping time, not including processing time.) Standard shipping takes around 10-15 business days.
What is your return policy for bespoke suits?
For All Standard Size Orders: To provide a premium shopping experience, Thesuitgent offers a full refund for standard size suit orders if the suit does not fit or you change your mind. However, please note that shipping fees and rush fees will not be refunded.
For All Standard Size Orders: To provide a premium shopping experience, Thesuitgent offers a full refund for standard size suit orders if the suit does not fit or you change your mind. However, please note that shipping fees and rush fees will not be refunded.
For All Custom Fit Orders: Customized bespoke suits are tailored exclusively for you, so we cannot accept returns for these. If your custom suit arrives damaged, defective, or was mis-shipped, we will offer a refund or resend a new one.
15 days returns: To confirm eligibility for a return, please submit a return request via email service@thesuitgent.com) within 15 days of receiving your order.
For more information, please check our Return Policy page.
How can I avoid color variations?
To avoid dye lot variations, we recommend ordering all your desired bespoke suits in a single order—this ensures they are crafted using fabric from the same batch. If you need to place separate orders for multiple suits, please submit all orders on the same day and notify us in advance via order notes or email. We will then coordinate production to ensure all suits are made from the same dye lot.
To avoid dye lot variations, we recommend ordering all your desired bespoke suits in a single order—this ensures they are crafted using fabric from the same batch. If you need to place separate orders for multiple suits, please submit all orders on the same day and notify us in advance via order notes or email. We will then coordinate production to ensure all suits are made from the same dye lot.
Are the colors of different fabrics the same?
Even for the same color name, each fabric will have a slightly different color. This is a natural result of varying fabric textures and compositions, adding subtle uniqueness to each bespoke suit.
Even for the same color name, each fabric will have a slightly different color. This is a natural result of varying fabric textures and compositions, adding subtle uniqueness to each bespoke suit.
How can I care for my bespoke suit?
We advise that all our bespoke suits and their fabrics be exclusively dry-cleaned—please do not wash them in a washing machine. For wrinkles, avoid using a regular iron: you may use a household steam iron (if available) or send the suit to a local dry cleaner. Alternatively, for minor wrinkles, hanging the suit in the bathroom while taking a hot shower will use steam to smooth out small creases.
We advise that all our bespoke suits and their fabrics be exclusively dry-cleaned—please do not wash them in a washing machine. For wrinkles, avoid using a regular iron: you may use a household steam iron (if available) or send the suit to a local dry cleaner. Alternatively, for minor wrinkles, hanging the suit in the bathroom while taking a hot shower will use steam to smooth out small creases.
Do I need a special undershirt with my bespoke suit?
Our bespoke suits feature fully lined interiors designed for comfort and a polished fit. No special undershirts are required—standard dress shirts or lightweight undershirts will pair seamlessly with your suit.
Our bespoke suits feature fully lined interiors designed for comfort and a polished fit. No special undershirts are required—standard dress shirts or lightweight undershirts will pair seamlessly with your suit.
How to change size/color/shipping address after ordering?
If your bespoke suit order is eligible for a size, color, or measurement change, please contact our customer service team within 24 hours of placing your order. Be sure to provide your order number and the specific changes you request (e.g., size, color, or shipping address).
If your bespoke suit order is eligible for a size, color, or measurement change, please contact our customer service team within 24 hours of placing your order. Be sure to provide your order number and the specific changes you request (e.g., size, color, or shipping address).
NOTE: Making changes to an order may affect delivery times. Depending on the type of adjustment, this could result in a delay to the original delivery date.