Terms & Conditions

Terms & Conditions

Last updated: September 3, 2026

Welcome to Thesuitgent. This website is operated by Lu'an Langxiong E-Commerce Co., Ltd. Throughout the site, the terms "we", "us", and "our" refer to Thesuitgent and Lu'an Langxiong E-Commerce Co., Ltd. By visiting our website or placing an order, you agree to the terms and policies stated on this page.

Business Information

Brand / Store Name: Thesuitgent
Operated by: Lu'an Langxiong E-Commerce Co., Ltd.
Legal Business Name: Lu'an Langxiong E-Commerce Co., Ltd.
Unified Social Credit Code: 91341503MA8NJCWC0L
Business Address: Shop 001, Building 1, Jiuxing Jiayuan, Pingqiao Industrial Park, Yu'an District, Lu'an City, Anhui Province, China, Postal Code: 237161
Customer Support Email: service@thesuitgent.com
Customer Support Phone: +86 13865998319
Customer Service Hours: Mon-Fri, 8:30 AM - 5:30 PM (UTC+8)
Response Time: We usually reply within 24-48 hours on business days.

Use of Our Website

You may use this website only for lawful purposes. You agree not to misuse the website, submit false information, interfere with website security, upload harmful code, or use the website in a way that violates applicable laws or the rights of others.

Product Information

We make reasonable efforts to provide clear and accurate product information, including product names, images, prices, available sizes, package contents, material composition, care instructions, and important product notes.

Product colors may appear slightly different depending on your screen settings, lighting, and photography. Customers should review the product page, size chart, shipping policy, and return policy before placing an order.

Most products are offered in standard sizes. Optional size, color, or other personalized requests may be discussed with our customer service team before production. If an item is made according to a customer-specific request, the applicable return conditions will be explained in our Return & Refund Policy.

Pricing and Availability

Product prices are displayed on the website before checkout. Shipping costs, where applicable, are shown at checkout before payment is completed.

Product prices, availability, and promotions may change from time to time. If we find an error in product information, price, availability, or order details, we will contact the customer using the contact information provided at checkout and provide a reasonable solution, such as correcting the order, cancelling the order, issuing a refund, or arranging a replacement where applicable.

Orders and Account Information

Customers agree to provide accurate and complete order information, including name, shipping address, email address, phone number, size selection, and payment information. We may contact you if we need to confirm order details before processing or shipping your order.

We may cancel or hold an order if the information provided is incomplete, incorrect, suspected to be fraudulent, or cannot be verified. If payment has already been made and the order is cancelled, eligible refunds will be processed to the original payment method.

Payment

Payments are processed securely through Shopify checkout and supported payment providers. Available payment methods may include Visa, Mastercard, American Express, Discover, JCB, PayPal, or other payment options shown at checkout.

The final order amount, including product price and shipping cost where applicable, is shown before payment is completed. If you experience a payment issue, please contact us at service@thesuitgent.com.

Shipping

Orders are prepared, quality-checked, packed, and shipped from Lu'an, Anhui, China. Shipping time includes order handling time and transit time.

Please review our Shipping Policy before placing an order. The Shipping Policy explains order handling time, estimated transit time, shipping fees, carriers, tracking information, shipping origin, and delivery limitations.

Returns, Refunds, and Exchanges

Please review our Return & Refund Policy before placing an order. The Return & Refund Policy explains the return window, return address, return conditions, return shipping fee, restocking fee, refund processing time, cancellation terms, and exchange terms.

Standard size items may be eligible for return if they meet the return conditions stated in our Return & Refund Policy. Custom size or personalized items may have different return conditions, especially when they are made according to customer-specific requests.

Cancellation and Order Changes

If you need to cancel or change an order, please contact us at service@thesuitgent.com as soon as possible. We will review the order status and explain the available options.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery according to our Return & Refund Policy.

Customer Support

If you have questions about products, sizing, payment, shipping, returns, refunds, or after-sales support, please contact us at service@thesuitgent.com. Please include your order number when contacting us so we can assist you faster.

Third-Party Services and Links

Our website may include links to third-party websites or services, such as payment providers, shipping carriers, social media platforms, or review platforms. These third-party websites have their own terms and policies. We are not responsible for content, services, or policies provided by third-party websites.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, protect, and process customer information.

Website Accuracy and Updates

We aim to keep website information accurate and up to date. However, occasional typographical errors, image differences, product updates, availability changes, or technical issues may occur. If we identify an issue that affects your order, we will contact you and provide a reasonable solution.

Prohibited Uses

You may not use this website or its content for unlawful purposes, fraudulent activities, submitting false or misleading information, infringing intellectual property rights, spreading harmful code, collecting personal information without authorization, or interfering with the security or normal operation of the website.

Intellectual Property

All website content, including text, product images, logos, product descriptions, graphics, layout, and other materials, is owned by or licensed to Thesuitgent unless otherwise stated. You may not copy, reproduce, distribute, or use our website content for commercial purposes without our written permission.

Limitation of Liability

To the extent permitted by applicable law, Thesuitgent is not responsible for losses caused by misuse of the website, incorrect customer-provided information, unauthorized account access caused by the customer, third-party service interruptions, or events outside our reasonable control.

Nothing in these Terms & Conditions limits any rights that customers may have under applicable consumer protection laws.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or legal requirements. The latest version will be posted on this page with the updated date.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Brand / Store Name: Thesuitgent
Operated by: Lu'an Langxiong E-Commerce Co., Ltd.
Legal Business Name: Lu'an Langxiong E-Commerce Co., Ltd.
Unified Social Credit Code: 91341503MA8NJCWC0L
Business Address: Shop 001, Building 1, Jiuxing Jiayuan, Pingqiao Industrial Park, Yu'an District, Lu'an City, Anhui Province, China, Postal Code: 237161
Email: service@thesuitgent.com
Phone: +86 13865998319
Customer Service Hours: Mon-Fri, 8:30 AM - 5:30 PM (UTC+8)
Response Time: We usually reply within 24-48 hours on business days.