Return Policy

Return & Refund Policy

At Thesuitgent, we want customers to clearly understand our return, refund, cancellation, and exchange terms before placing an order. Please review this policy carefully before checkout.

Return Window

Customers may request a return within 15 days from the delivery date. Return requests submitted after 15 days from delivery may not be accepted unless required by applicable consumer protection laws.

How to Start a Return

To start a return, please email us at service@thesuitgent.com with your order number, return reason, and photos if the item is damaged, defective, incorrect, or not as described.

After receiving your request, our customer service team will provide return instructions and a return authorization reference. This helps us identify your package and process your return faster. Returns sent without order information may take longer to process.

Return Address

Eligible returns should be sent to the following return receiving address:

Return Address: Shop 001, Building 1, Jiuxing Jiayuan, Pingqiao Industrial Park, Yu'an District, Lu'an City, Anhui Province, China, Postal Code: 237161
Recipient: Thesuitgent Return Department
Email: service@thesuitgent.com
Phone: +86 13865998319

Return Conditions

Returned items must meet the following conditions:

  • The return request must be submitted within 15 days from the delivery date.
  • The item must be unworn, unwashed, unaltered, and in original condition.
  • Original tags and packaging should be included where applicable.
  • The item must not show signs of use, stains, odors, customer-caused damage, or unauthorized alterations.

Standard Size Products

Standard size products are eligible for return if they meet the return conditions above.

If a standard size product does not fit, or if you change your mind about the size, color, or style, you may request a return within 15 days from the delivery date. In this case, the customer is responsible for the return shipping cost.

If the item arrives damaged, defective, incorrect, or not as described due to our error, Thesuitgent will cover the return shipping cost or provide another reasonable solution, such as replacement, repair support, or refund.

Custom Size or Personalized Items

Some orders may include customer-requested custom sizing, custom color, or other personalized changes confirmed before production. Because these items are made according to the customer's specific request, they cannot be returned for customer remorse, including change of mind, wrong measurements provided by the customer, or personal preference after delivery.

However, custom size or personalized items remain eligible for refund, replacement, or repair support if they arrive damaged, defective, incorrectly made, incorrectly shipped, or not as described due to our error. Please contact us with photos and order details within 15 days from the delivery date.

Return Shipping Fee

  • Customer remorse returns: The customer is responsible for the return shipping cost. This includes wrong size selected, change of mind, dislike of color or style, or ordering the wrong item.
  • Damaged, defective, incorrect, or not-as-described items: Thesuitgent will cover the return shipping cost or provide another reasonable solution after verification.

Restocking Fee

No restocking fee is charged.

Original Shipping Fee

For customer remorse returns, original shipping fees, expedited shipping fees, or other completed shipping service fees are non-refundable. If the return is caused by our error, such as a damaged, defective, incorrect, or not-as-described item, eligible shipping fees will be refunded as part of the resolution.

Refund Processing

After we receive and inspect the returned item, eligible refunds will be processed within 3-5 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

We will notify you by email once your refund has been processed.

Cancellation Policy

If you need to cancel or change an order, please contact us at service@thesuitgent.com as soon as possible.

  • Unpaid orders may be cancelled automatically.
  • Orders that have not entered preparation, production, packing, or shipment are eligible for cancellation and refund.
  • Once an order has entered preparation, production, packing, or shipment, cancellation may no longer be possible. If the order has already shipped, you may request a return after delivery according to this Return & Refund Policy.
  • For customer-requested custom size or personalized orders, cancellation may not be possible once production has started.

Exchange Policy

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original eligible item according to this policy and place a new order after your refund is processed.

Contact Us

If you have any questions about returns, refunds, cancellations, or exchanges, please contact us:

Brand / Store Name: Thesuitgent
Operated by: Lu'an Langxiong E-Commerce Co., Ltd.
Legal Business Name: Lu'an Langxiong E-Commerce Co., Ltd.
Unified Social Credit Code: 91341503MA8NJCWC0L
Business Address: Shop 001, Building 1, Jiuxing Jiayuan, Pingqiao Industrial Park, Yu'an District, Lu'an City, Anhui Province, China, Postal Code: 237161
Customer Support Email: service@thesuitgent.com
Customer Support Phone: +86 13865998319
Customer Service Hours: Mon-Fri, 8:30 AM - 5:30 PM (UTC+8)
Response Time: We usually reply within 24-48 hours on business days.